{"id":91,"date":"2015-10-22T03:26:46","date_gmt":"2015-10-22T03:26:46","guid":{"rendered":"http:\/\/demo.thimpress.com\/eduma\/?page_id=91"},"modified":"2025-05-17T15:18:21","modified_gmt":"2025-05-17T15:18:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/musiccoachinstitute.com\/campus\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"91\" class=\"elementor elementor-91\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80adcd5 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80adcd5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38830fa\" data-id=\"38830fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04a496f elementor-widget elementor-widget-thim-accordion\" data-id=\"04a496f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-widget-accordion accordion-new-style\"><h3 class=\"widget-title\">Purchases & Refunds<\/h3><div id=\"accordion_04a496f\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_04a496f_0\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_04a496f\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_04a496f_0\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_04a496f_0\">\n\t\t\t\t\t\t\tWhat do I get when I subscribe to the courses or lessons?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_04a496f_0\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_04a496f_0\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>You will have access to all of the live online lessons that we broadcast. You'll also have access to all videos & material of the course .<br \/>\nYou have the option to join our Private Community just for paying subscribers! Students share their drumming and successes with the group so we can all support each other!<br \/>\nYou also have access to getting drumming questions answered by your instructor. Every week there is a Live Q&A session.<br \/>\nStudents have access to our student upload page where they can upload a video of themselves working on something from the website for our educators team  to watch and review.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_04a496f_1\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_04a496f\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_04a496f_1\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_04a496f_1\">\n\t\t\t\t\t\t\tWhen I subscribe to the All Access account, do I have to go into my account to make the payment or is this automatic?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_04a496f_1\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_04a496f_1\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>The monthly payment is automatic. As well as our 3-month and 12-month plans. Our billing is auto renewed no matter which plan you chose. The payment will pull every renewal and it will pull from the original payment method you used to signup with. If your payment form is declined, you will get an email to update your payment.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_04a496f_2\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_04a496f\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_04a496f_2\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_04a496f_2\">\n\t\t\t\t\t\t\tHow do I get a refund?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_04a496f_2\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_04a496f_2\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>We apologize but there are no refunds for unused subscription access. If you continue to pay for the monthly subscription with us then we assume you are using it. Your membership with us is just like a yoga or gym membership. If you do not use it, you are still charged untill you cancel your subscription.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_04a496f_3\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_04a496f\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_04a496f_3\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_04a496f_3\">\n\t\t\t\t\t\t\tHow do I cancel my subscription?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_04a496f_3\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_04a496f_3\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>Feel free to email us at office@cursos.percussioncoachinstitute.com<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f9fc1c8\" data-id=\"f9fc1c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db3aa8d elementor-widget elementor-widget-thim-accordion\" data-id=\"db3aa8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-widget-accordion accordion-new-style\"><h3 class=\"widget-title\">Lessons & Courses<\/h3><div id=\"accordion_db3aa8d\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_db3aa8d_0\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_db3aa8d\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_db3aa8d_0\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_db3aa8d_0\">\n\t\t\t\t\t\t\tI want to sign up for an Access account but I&#039;m not sure of what level I am.\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_db3aa8d_0\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_db3aa8d_0\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>When you subscribe, you get access to all levels, Beginner, Intermediate and Advanced so you do not need to choose the level during the sign up process.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_db3aa8d_1\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_db3aa8d\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_db3aa8d_1\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_db3aa8d_1\">\n\t\t\t\t\t\t\tCan I view the live lessons and courses from my mobile device (Android, iPad or iPhone, etc.)?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_db3aa8d_1\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_db3aa8d_1\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>You can watch the lessons live or the archives from your phone or tablet device as long as you have a good internet signal. You can watch the lessons on the go or while you are traveling so that you won't feel like you are missing the lessons while out of home.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\t id=\"heading_accordion_db3aa8d_2\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t   data-parent=\"#accordion_db3aa8d\"\n\t\t\t\t\t\t   href=\"#collapse_accordion_db3aa8d_2\" aria-expanded=\"false\"\n\t\t\t\t\t\t   aria-controls=\"collapse_accordion_db3aa8d_2\">\n\t\t\t\t\t\t\tHow do I change my password?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_db3aa8d_2\"\n\t\t\t\t\t class=\"panel-collapse collapse\"\n\t\t\t\t\t role=\"tabpanel\" aria-labelledby=\"heading_accordion_db3aa8d_2\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>Log in to your account and from your profile in the settings tab you can change your password<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e256de1 elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e256de1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b388b2\" data-id=\"5b388b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b689269 elementor-widget thim-ekits-heading elementor-widget-thim-heading\" data-id=\"b689269\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sc_heading\"><h2 class=\"title\">If You Have Any Questions  You Can Call Us 24\/7 <\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a023de\" data-id=\"9a023de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74ee2a8 elementor-widget thim-widget-button\" data-id=\"74ee2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"widget-button normal\" href=\"tel:+529995652204\" rel=\"nofollow\">Call us now<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8653e5 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8653e5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a238d9 faq_step\" data-id=\"9a238d9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fee6ed3\" data-id=\"fee6ed3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0946bf elementor-widget thim-ekits-heading elementor-widget-thim-heading\" data-id=\"c0946bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sc_heading\"><h3 class=\"title\">Didn't find the answer? <\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969f3aa elementor-widget elementor-widget-thim-ekits-contact-form-7\" data-id=\"969f3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-ekits-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"thim-ekit-wpcf7\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14992-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"14992\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/campus\/wp-json\/wp\/v2\/pages\/91#wpcf7-f14992-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14992\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14992-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Your Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<div class=\"checkbox-contact-us\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-consent\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"your-consent[]\" value=\"Opt in for the latest promotions and events. 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